News and Updates

*current process time is 7 working (business)days (Mon-Fri~ not including weekends or public holidays)

As we are now coming more out of lockdown here in the UK to a more normal routine, we are still working to a 7 day process time but are now making more frequent trips to the post office the more busier we become.

Due to recent Government safety measures we are reverting back to 2 post office drops per week for the foreseeable, we will adjust this as and when the situation changes.
Deliveries to the EU have resumed - we are uncertain how long deliveries will take and there may be delays with deliveries.
Information can be found here: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
15.12.2020 - For UK orders placed from today we are posting with Royal Mail 1st class as standard.
Please be aware there are delays and deliveries are taking longer than usual.
19.11.2020. For International orders placed from today - I cannot say or guarantee they will arrive in time for Christmas.
22.09.2020. We are continuing to dispatch orders within the 5 day process timeframe. Some international deliveries do seem to be getting through within the normal estimates whilst some are still taking longer. We thank you for your patience.
Information can be found here: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
And on individual country postal service websites for delivery updates

11.07.2020. From today we have enabled the faster postage options for UK and the tracked option for international deliveries. PLEASE NOTE: FOR UK the standard delivery is second class postage - please choose the upgrade for 1st class at checkout
13.06.2020. Week commencing the 15.06.2020 we will be introducing a 2nd and possibly 3rd postal run as we continue to get back to normality.
04.06.2020: We are continuing to post orders just once a week, on Saturdays.

19.03.2020 : Royal Mail are not guaranteeing their 1pm next working day deliveries.  If you choose this option at checkout please be aware that it may take longer for your parcel to arrive with you  

Important information regarding the Coronavirus (COVID-19) Pandemic

COVID-19 Pandemic is causing disruption throughout the world. We are continuing to monitor the situation taking into account all guidance and information provided by the authorities. For the foreseeable future, we are continuing with orders. However, please be aware some countries are operating limited delivery services.

Orders outside of the UK may be severely delayed and this may soon apply to UK deliveries and we will update as and when this happens.

On a more personal note, steps we are taking are as follows.

We are:

  • Still completing orders and dispatching within 5 working days.
  • Cleaning tools and workspaces regularly.
  • Maintaining thorough hand hygiene.
  • Cleaning completed items before packaging
  • All packaging is now being undertaken wearing disposable gloves

 

After we have dispatched your order, please be patient.

We have tracked options at check-out, but again, we can’t guarantee how often there will be updates.

Any delays from dispatch will be out of our control and our delivery estimates cannot be guaranteed.

 

Thank you for your understanding

Debbie, HandStamped WotNots